We deliver to street addresses across South Africa. This page explains how long delivery takes, what it costs and what happens if something goes wrong.
How fast we deliver
Nationwide delivery in 1–3 working days. Orders paid before 12:00 on a working day are packed and sent the same day; orders paid later are sent the next working day. Smaller towns and outlying areas can take one or two extra working days. Weekends and public holidays don’t count as working days.
What it costs
Delivery is free on orders over R1,500. For smaller orders, the delivery fee is shown at checkout before you pay, so there are no surprises.
Tracking your order
As soon as your order is sent, we email you a tracking number so you can follow it to your door. You can also check your order status under My account.
Delivery address
Please make sure your address and phone number are correct at checkout, and that someone can receive the parcel. If you need to change your address, contact us before your order is sent.
If nobody is home
The courier will contact you to arrange another delivery. If a parcel comes back to us because the address was wrong or it wasn’t collected, we can send it again, but the extra delivery cost will be yours.
Damaged or missing parcels
If your parcel arrives damaged, or something is missing, tell us within 48 hours of delivery and send photos of the box and the item. We’ll sort it out with the courier and replace or refund the item.
When the order becomes yours
Responsibility for the parcel passes to you once it has been delivered to the address you gave us.
Questions
Email support@virtualaxs.co.za or WhatsApp us with your order number and we’ll help.