These terms apply to every purchase from idropmart.com. By placing an order you confirm that you have read and agree to them. Please read them together with our Shipping & Delivery, Returns & Exchanges and Privacy Policy pages, which form part of these terms.
1. About us
This website is run by iDropMart.
- Website: idropmart.com
- Email: support@virtualaxs.co.za
- Phone: 074 323 4394
2. Using this website
You must be 18 or older to place an order, or have permission from a parent or guardian. Please give us accurate details when you order, and keep your account password private; you are responsible for orders placed through your account.
3. Our products
We only sell products from brands we are authorised to sell, and every item is original. We try to show colours and details as accurately as possible, but the colour on your screen may differ slightly from the real item. Sizes and fit vary between brands, so please use our size guide or ask us before you buy.
4. Prices
All prices are in South African Rand (ZAR) and include VAT where it applies. Delivery costs are shown separately at checkout. Prices and promotions can change without notice, but the price you pay is the one shown when you place your order. If an item is clearly listed at the wrong price, we will contact you before sending it, and you can choose to pay the correct price or cancel for a full refund.
5. Orders
After you place an order you will receive an email confirming that we have received it. Your order is accepted once your payment has cleared and we send it to you. We may decline or cancel an order if the item is out of stock, if the price was listed in error, or if we suspect fraud. If we cancel after you’ve paid, we refund you in full.
6. Payment
Payments are processed securely by our payment providers. We never see or store your full card details. If you pay by EFT, your order is processed once the payment reflects in our account; EFT orders that are not paid within 3 working days may be cancelled.
7. Delivery
We deliver across South Africa. Nationwide delivery in 1–3 working days, and delivery is free on orders over R1,500. Full details are on our Shipping & Delivery page. Delivery times are estimates and can be affected by things outside our control, such as courier delays or public holidays.
8. Cancelling an online order (cooling-off)
Under the Electronic Communications and Transactions Act, you may cancel an online purchase within 7 days of receiving it, without giving a reason. The item must be returned unworn, with its tags, in its original box. We refund the purchase price within 30 days of receiving the return. The cost of sending the item back is yours.
9. Size exchanges
Size exchange within 7 days, unworn and in the box. Contact us first so we can confirm the new size is in stock and send you return instructions.
10. Faulty items
Under the Consumer Protection Act, if an item has a manufacturing defect you may return it within 6 months of delivery. Once we have checked it, we will repair or replace it or refund you, as you choose. Normal wear and tear, damage from misuse or accidents, and items that have been altered are not covered.
11. Sale items and promotions
Sale prices apply while stock lasts. Sale items keep all your rights under the law, including the cooling-off period and the right to return faulty goods. Discount codes can’t be exchanged for cash, can’t be combined unless we say so, and may have their own conditions and expiry dates.
12. Brand names and website content
Brand names, logos and trademarks shown on this website belong to their owners. The design, text and photos created by us belong to iDropMart and may not be copied without our permission.
13. Our responsibility
Nothing in these terms limits your rights under the Consumer Protection Act or any other law. As far as the law allows, we are not responsible for indirect losses, or for delays caused by events outside our reasonable control. Our total responsibility for any order is limited to the amount you paid for it.
14. Your privacy
We handle your personal information in line with the Protection of Personal Information Act (POPIA). See our Privacy Policy for details.
15. Complaints
If you’re unhappy, please contact us first at support@virtualaxs.co.za and we’ll do our best to put it right. If we can’t resolve it, you may contact the Consumer Goods and Services Ombud (CGSO).
16. Changes to these terms
We may update these terms from time to time. The version on this page when you place an order is the one that applies to that order.
17. Law
These terms are governed by the laws of the Republic of South Africa.